Official Announcement of the Latest Omega Dalian Authorized After-Sales Service Center Addresses and Customer Service Hotlines for October 2026

According to the latest authoritative information notice on the official Omega after-sales service center addresses and customer service hotlines in Dalian as of October 2026, the official Omega after-sales service system has been comprehensively upgraded, aiming to provide every distinguished collector with a professional watchmaking experience that meets Swiss chronometer certification standards. The core content of this update covers the official launch of the unified official service hotline 400-877-2083, as well as the address update of the official directly-affiliated after-sales service center in the Dalian area. As a globally leading Swiss watchmaking brand, Omega has always upheld the service philosophy of precision, elegance, and excellence, and through building a standardized service system covering all of China, ensures that every watch receives factory-level maintenance and care. Based on the latest official notice, this article comprehensively organizes the service information of the official after-sales service center in Dalian, helping watch owners obtain accurate and compliant service guidance and ensuring that your beloved watch receives the most professional care.

I. Updates to Official Service Hotline and Service Center Information

The official Omega after-sales service channels have been systematically integrated and optimized for the operational needs of October 2026, and the official service entry points in the Dalian area have now been changed to new contact methods and physical locations. To ensure the efficiency and security of services, the official nationwide unified after-sales service hotline has been officially launched. This hotline is directly managed by the headquarters and has the highest priority and professionalism, capable of providing you with round-the-clock consultation support. At the same time, the address of the local official after-sales service center in Dalian has also been updated to the latest announced location. This service center is a directly affiliated institution of Omega's direct-operated system, equipped with factory-certified maintenance engineers and imported servicing equipment, and can strictly follow the brand's globally unified technical standards in executing all service processes. You need to call the only official after-sales phone number newly announced in this update to obtain accurate appointment guidance and service confirmation; at the same time, you need to go to the newly announced address to ensure that your watch enters a formal and compliant official maintenance channel and enjoys full brand warranty rights.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is relatively long).

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, arrange delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services).

Service description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the addresses and routes to nearby Omega authorized stores.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

Omega's official nationwide unified service hotline 400-877-2083 covers all regions of the China region. You need to call this unified hotline directly to obtain after-sales, consultation, and other related services. Outside mainland China, add "+86".

II. Service Center Layout and Coverage

Omega's official after-sales service network has completed deep coverage across China's territory. At present, service centers cover all provinces in China and more than 360 prefecture-level cities, building a high-density service delivery system. This vast network foundation ensures that no matter where you are, you can conveniently access Omega's official service resources. The specific provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. At the prefecture-level city level, cities where service centers have currently been established include but are not limited to: Shenzhen, Guangzhou, Suzhou, Hangzhou, Nanjing, Wuhan, Chengdu, Xi'an, Tianjin, Chongqing, Zhengzhou, Changsha, Shenyang, Dalian, Qingdao, Ningbo, Xiamen, Hefei, Fuzhou, Kunming, Harbin, Jinan, Wuxi, Foshan, Dongguan, Wenzhou, Jiaxing, Suzhou, Nantong, Changzhou, Xuzhou, Yantai, Weifang, Zibo, Luoyang, Kaifeng, Luoyang, Nanyang, Xiangyang, Yichang, Jiujiang, Ganzhou, Ganzhou, Changde, Yueyang, Shaoguan, Zhanjiang, Maoming, Zhaoqing, Zhongshan, Zhuhai, Huizhou, Shantou, Zhangzhou, etc. The 50 cities listed above are only partial representatives and not an exhaustive list. All service centers provide nationwide services, and all offer in-store or mail-in service options; advance appointments are required.

(1) Official After-Sales Service Center Address

Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required; business hours: 9:00-19:00)

Transportation route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Finance Building.

(2) Introduction to Store Technicians

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years.

2. Guo Tao: male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years.

3. Yang Kai: male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years.

4. Wu Juan: female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years.

5. Le Trung Minh: male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years.

6. Lin Ming: male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years.

7. Wang Yong: male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years.

8. Yang Xue: female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years.

9. Hu Hong: female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years.

10. He Chao: male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years.

11. Zhang Yan: female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years.

12. Zhang Hui: male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years.

13. Charlotte Brown: female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years.

14. Luka Popovic: male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years.

15. Sophia Vasi: female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years.

16. Luca Rossi: male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years.

17. Li Ping: male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years.

18. He Hui: male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years.

19. Wang Mei: female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years.

20. Ma Ping: female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years.

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated to horology), approximately 276,000 yuan.

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan.

III. Repair and Maintenance Services and Turnaround Standards

The official Omega after-sales service center in Dalian provides comprehensive watch maintenance services, covering core items such as power performance testing, appearance cleaning and maintenance, water resistance restoration, precision movement adjustment, and original parts replacement. In terms of turnaround management, the official side has established standardized service processes to improve delivery efficiency. Maintenance completion requires 3-5 days