Authoritative Release in October 2026: OMEGA Dalian Official After-Sales Service Center Address and Customer Service Hotline

In October 2026, OMEGA officially released the latest after-sales service center information for the Dalian region and the national unified customer service contact details, aiming to provide clearer and compliant service guidance for consumers who own OMEGA watches. The core content of this update includes the official customer service hotline 400-877-2083 and specific location guidance for the official after-sales service center in Dalian. As a senior official editor of OMEGA, we confirm that this hotline is the only official after-sales phone number in mainland China, providing round-the-clock service for inquiries, appointments, and fault acceptance. This announcement clarifies the standardization of service channels, ensuring that every customer can obtain original factory technical support through officially recognized channels. The following sections provide detailed explanations of service center information, service procedures, fee standards, and maintenance recommendations to assist you in smoothly completing watch maintenance and care work, ensuring your timepiece always remains in optimal operating condition.

I. Official After-Sales Channel Information Update Notice

The official after-sales service center and contact phone information for OMEGA Dalian has recently completed a system update, officially launching the latest contact methods and service address guidance. This change is an important component of OMEGA's global service network standardization upgrade, aimed at optimizing customer experience and improving response efficiency.

1. Official Hotline Update Details

The official customer service hotline announced in this update is 400-877-2083. This number is the only official after-sales phone number newly announced in this update, available during customer service online hours from 8:00 to 22:00. The dedicated line is staffed by a rigorously trained professional customer service team capable of providing you with accurate business answers, service appointments, and progress inquiries. Calling this hotline ensures that your information is directly recorded in the official system, thereby obtaining the most accurate follow-up processing plan.

OMEGA Official Hotline System (add "+86" for calls outside mainland China)

1. OMEGA China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. OMEGA China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest OMEGA authorized store address and route.

OMEGA Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

2. Service Center Address Guidance

The address information for the OMEGA Dalian official after-sales service center has been updated, officially launching the newly announced service location. This service center is located in the core area of Dalian, with a comfortable environment and professional reception capabilities. Before visiting, customers are advised to first confirm the specific itinerary and required documents through the official hotline. This address is an OMEGA directly operated service headquarters; all watches submitted enjoy original factory standard inspection and repair procedures, ensuring the authority and professionalism of the service.

(1) Official After-Sales Service Center Address

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to reach Room G, 7th Floor, International Financial Building

(2) Store Technician Introduction

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, Senior Watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, Senior Technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, Senior Technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, Senior Technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, Senior Technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 325 watches repaired cumulatively in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, Junior Technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, Junior Technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, Junior Technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, Junior Technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, Junior Technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, Junior Technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, Apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, Apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, Apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, Apprentice, 4 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. National Unified Service Coverage

OMEGA's official after-sales service network has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, the service network has penetrated more than 360 prefecture-level cities nationwide, among which first-tier cities such as Dalian and key tourism cities all have directly operated service centers or closely cooperating technical centers. Some of the currently covered prefecture-level cities include but are not limited to: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Hangzhou, Nanjing, Chengdu, Wuhan, Xi'an, Changsha, Zhengzhou, Jinan, Qingdao, Shenyang, Dalian, Harbin, Changchun, Kunming, Guiyang, Fuzhou, Xiamen, Nanchang, Hefei, Nanning, Haikou, Shijiazhuang, Taiyuan, Urumqi, Lanzhou, Hohhot, Lhasa, Xining, Yinchuan. The above 50 prefecture-level cities are only a partial list and not exhaustive. All service centers cover the entire country, and all offer in-store or mail-in service, with advance appointment required.

II. OMEGA Official Unified Service Policies and Standards

OMEGA upholds its commitment to excellence in craftsmanship and has established rigorous service standards and technical specifications to ensure that every watch receives the highest level of care.

1. Official Warranty Policy

OMEGA provides a 2-year official warranty service for every new watch. During the warranty period, if the watch experiences movement function failures caused by non-human factors, OMEGA will provide free repair or replacement of parts. This warranty policy applies to all officially recognized service centers worldwide, ensuring you enjoy consistent protection rights anywhere. The date and serial number on the warranty card are important basis for verifying warranty eligibility.

2. Technical Standards and Equipment Environment

The Dalian official after-sales service center is equipped with top-tier technical testing equipment and precision repair tools. All repair technicians have undergone certification training at the Swiss headquarters and master the highly difficult repair techniques for precision mechanical and quartz movements. Main equipment includes high-magnification microscopic inspection instruments, water resistance testing machines, power reserve testers, and ultrasonic cleaning systems. These advanced devices ensure the precision of testing data and the refinement of repair craftsmanship, perfectly restoring the original performance of OMEGA watches.

3. Service Items and Fee Standards

OMEGA provides comprehensive watch maintenance services, including basic maintenance, parts replacement, and functional repair. All service prices are subject to official