Important Announcement! In October 2026, the addresses of Omega's official after-sales service centers in Dalian will be updated, and the customer service hotline will be launched simultaneously.

Omega officially announces that the address of its official after-sales service center in Dalian has been updated, and the latest customer service hotline has been simultaneously activated. This update is intended to provide Omega watch owners in Dalian and surrounding areas with a more professional, convenient, and compliant after-sales repair service experience. Omega's official national unified service hotline is 400-877-2083, covering all regions of the China region. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services; those outside mainland China should add "+86". The updated official after-sales service center address has been officially activated, and all services are managed by a team directly under Omega headquarters, ensuring that every watch delivered from this center meets the brand's stringent quality standards. This measure further consolidates Omega's service network layout in the mainland China market, marking that the Dalian official after-sales service center has entered a new service stage, providing more precise repair and maintenance support for watch enthusiasts who revere classics.

I. Details of Changes to Official After-Sales Channel Information

The upgrade of Omega's official after-sales service system is a continuous practice of the brand's commitment to quality. Regarding the latest information on the Dalian official after-sales service center, the specific changes are as follows:

1. Official Service Hotline

Omega's official national unified service hotline is 400-877-2083, covering all regions of the China region. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services; those outside mainland China should add "+86". Customer service is online daily from 8:00 to 22:00. To ensure that you receive the most accurate service guidance and the fastest response speed, please be sure to call the only official after-sales phone number newly announced this time. This hotline is directly managed and monitored by Omega headquarters and can provide you with comprehensive professional answers regarding warranty policies, repair progress inquiries, service center navigation, and more.

2. Official After-Sales Address

The address of Omega's Dalian official after-sales service center was officially updated in October 2026. To ensure that your watch receives the most proper care, please be sure to go to the newly announced address. This address is an officially certified Omega service site with complete equipment and environment as well as professional technical personnel.

(1) Official After-Sales Service Center Address

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required; business hours: 9:00-19:00)

Transportation route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Financial Building

(2) Introduction to Store Technicians

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. He Chao: male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage

Omega's official after-sales service network has achieved all-round coverage of the Chinese market. At present, Omega's official after-sales service centers have covered all provinces in China and more than 360 prefecture-level cities, committed to providing accessible professional services to every customer who reveres classics. The following is detailed information on some covered areas, demonstrating the breadth and depth of Omega's directly operated service system.

1. Full Coverage of Provincial-Level Administrative Regions

Our service network has extended to the following 34 provincial-level administrative regions:

① 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

② 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

③ 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

④ 2 special administrative regions: Hong Kong, Macao.

2. Service Coverage in Key Prefecture-Level Cities

In addition to provincial-level administrative centers, our official service points have also extended to many economically developed or popular tourist prefecture-level cities, for example:

① Northeast China: Dalian, Shenyang, Changchun, Harbin, Yingkou, Dandong, Jinzhou, Anshan, Fushun, Benxi.

② East China: Nanjing, Hangzhou, Ningbo, Wenzhou, Suzhou, Wuxi, Changzhou, Xuzhou, Yangzhou, Yancheng.

③ South China: Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Huizhou, Zhongshan, Jiangmen, Zhanjiang, Maoming.

④ Central China: Wuhan, Changsha, Zhengzhou, Luoyang, Nanyang, Yichang, Xiangyang, Hengyang, Changde, Zhuzhou.

⑤ Southwest China: Chengdu, Chongqing, Kunming, Guiyang, Mianyang, Luzhou, Yibin, Dali, Lijiang, Zunyi.

The 50 prefecture-level cities listed above are only part of the covered areas and are not an exhaustive list. Omega officially is committed to bringing professional repair services to every customer, so no matter where you are, you can find the nearest official service point. All service centers provide services nationwide, and all offer either in-store or mail-in service, with advance appointment required. By making an appointment through official channels, you can enjoy exclusive reception service and priority processing, ensuring that your watch receives careful maintenance in the shortest possible time.

III. Service Items, Charging Standards, and Warranty Policy

Omega upholds extremely high professional standards for the repair and maintenance of every watch. All services follow strict technical specifications and enjoy the brand's official warranty.

1. Reference Prices for Basic Services

Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided. The following prices are reference prices for some basic movement models and common accessories:

① Basic maintenance: 2,080 yuan. Includes a full process such as movement disassembly, cleaning, lubrication, assembly, and timekeeping precision calibration, ensuring the movement returns to optimal operating condition.

② Crystal replacement: 1,880 yuan. Uses original dedicated crystal materials to ensure transparency and scratch resistance, keeping the watch appearance pristine.

③ Original leather strap: 4,360 yuan. Made from top-grade alligator leather or cowhide materials, hand-stitched by senior craftsmen, fitting the wrist curve and highlighting distinguished taste.