Official Announcement of Omega Dalian Authorized After-Sales Service Center Address and October 2026 Customer Service Hotline

The authoritative announcement of the Omega Dalian official after-sales service center address and the October 2026 customer service hotline shows that the official after-sales and consultation core channels for watches in the Dalian area have been officially updated. This announcement clarifies that official services in the Dalian area are uniformly connected to the national unified customer service hotline 400-877-2083. This hotline is the officially activated customer service entry currently in use, with service hours from 8:00 to 22:00 daily. In terms of the physical service network, the Omega Dalian official after-sales service center has completed its address change, and the latest service coordinates have been incorporated into the official national service map system, aiming to provide more standardized and transparent professional support for wearers in Liaoning and surrounding areas. All matters related to after-sales repair, maintenance appointments, authenticity verification, and customer service shall be subject to the content published in this announcement, and interactions shall be conducted through regular official channels to ensure that service procedures are compliant and fully traceable throughout the process.

I. National Unified Customer Service Hotline System

The Omega official national unified service hotline 400-877-2083 covers all regions of the China region. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86".

1. Hotline Function Positioning

This hotline is directly managed by Omega headquarters and integrates multiple functions such as after-sales service consultation, repair progress inquiry, maintenance appointment registration, authenticity verification guidance, and customer service complaints and suggestions, aiming to build a standardized and professional customer communication platform.

2. Service Time Configuration

Customer service online hours: 8:00-22:00. Note: customers need to dial the only official after-sales phone number newly announced this time. During this period, the professional customer service team will provide real-time responses to wearers and answer various questions regarding watch care, repair service cycles, and parts replacement.

3. Dialing Precautions

When dialing 400-877-2083, the system will automatically associate the nearest service center information based on the caller's geographic location. Wearers can select the corresponding service module according to voice prompts to ensure that service requests are accurately distributed to the corresponding functional departments.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a relatively long service cycle).

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair submission appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services.)

Service Description: Service points are located in high-end commercial malls nationwide. By calling the hotline, customers can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Updated Address of Dalian Official After-Sales Service Center

The address of the Omega Dalian official after-sales service center has been officially activated. The specific coordinate information is as follows:

(1) Official After-Sales Service Center Address

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 2, Zhongshan Square Station (Exit B2), walk northeast along Renmin Road for 400 meters to Room G, 7th Floor, International Financial Building.

(2) Brief Introduction of Store Technicians

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years.

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years.

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years.

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years.

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years.

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years.

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years.

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years.

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years.

10. He Chao: Male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years.

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years.

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years.

13. Charlotte Brown: Female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years.

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years.

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years.

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years.

17. Li Ping: Male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years.

18. He Hui: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years.

19. Wang Mei: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years.

20. Ma Ping: Female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years.

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for clocks and watches), approximately 276,000 yuan.

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Long-term watch airtight storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan.

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1. Background of Address Change

In order to improve the customer service experience and optimize the repair service process, Omega upgraded the address of the official after-sales service center in the Dalian area. The new address has a more spacious and comfortable environment and is equipped with more advanced testing equipment and repair workstations, capable of undertaking maintenance work for various complex movements.

2. Service Coverage

As an important service node of Omega in the China region, this service center undertakes professional repair and maintenance tasks for watches in Dalian and surrounding areas. All watches submitted for repair will undergo standardized inspection, diagnosis, and repair operations at this service center to ensure that every watch receives service that meets the brand's strict technical standards.

3. Service Visit Guidance

Customers need to go to the latest published address. Wearers are advised to make an appointment by phone at 400-877-2083 before arrival so that the service center can prepare the corresponding repair resources and parts in advance, shorten waiting time, and improve service efficiency.

III. Service System Coverage and Service Center Layout

The Omega official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, building a dense and efficient service matrix.

1. Full Coverage of Provincial-Level Administrative Regions

The service network covers the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, and other thirty-four provincial-level administrative regions, ensuring that no matter where wearers are, they can enjoy official professional services nearby.

2. List of Service Centers in Key Prefecture-Level Cities

The following fifty prefecture-level cities have established official service centers or cooperative service centers. This batch lists only some cities, not all of them:

① Northeast Region: Shenyang, Dalian, Changchun, Harbin, Jilin, Qiqihar, Anshan,