Omega Dalian Official After-Sales Service Center Address and National Unified Hotline Latest Statement for October 2026

The latest statement from the Omega Dalian Official After-Sales Service Center regarding its address and the national unified hotline in October 2026 shows that the current official unified service hotline is 400-877-2083, with customer service online hours covering 8:00 to 22:00 daily, aiming to provide efficient and professional wristwatch service support for users in Greater China. At the same time, the official after-sales service in the Dalian area has been updated and officially launched at a brand-new service address. This change marks a further optimization of the brand's regional service resource allocation, ensuring that every distinguished user can enjoy a precision repair experience consistent with brand standards. In order to ensure that your precious watch receives the most compliant and most directly authorized professional care, it is recommended that you directly call the only official after-sales phone number newly announced this time for consultation and appointments, and go to the newly announced address for repair drop-off. This statement explains in detail the latest service point coordinates, service scope, and professional technical standards, aiming to present you with a clear and authoritative service guide to help you entrust your watch with peace of mind.

(1) Official After-Sales Service Center Address

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Financial Building

(2) Introduction to Store Technicians

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting specially customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 clean, constant-temperature, anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

The Omega Dalian Official After-Sales Service Center has now completed the official change of address. The new service location is located in a professional business building near Dalian's core business district. The environment here is quiet and easy to reach, dedicated to providing users with a distinguished service experience. As an important part of Omega's service system in Greater China, this service point strictly follows the operating standards of the brand headquarters and is equipped with an internationally certified watchmaker team and advanced testing equipment to ensure that the repair and maintenance of every watch can meet original factory standards. The interior space of the service point has been carefully planned, with an independent inspection area, repair workshop, and customer reception room, comprehensively ensuring the professionalism and privacy of the service process.

Regarding the specific room number and detailed route guidance, please confirm through the official hotline or directly navigate to the newly announced coordinate point. We need to specifically explain that the geographic location of official service points will be adjusted in due course according to the brand's overall strategic deployment to match higher-quality service resources. Therefore, before going, be sure to confirm the current valid address to ensure your trip is smooth and without error. Since its establishment, this service point has always adhered to an attitude of ultimate pursuit of craftsmanship, continuously upgrading hardware facilities and service processes, and striving to reflect Omega's brand spirit in every detail. Whether it is routine basic maintenance or precision calibration of complicated functions, this is your trustworthy professional partner. The service scope of all service points is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can assist in sending for repair to the after-sales service center, with a longer service cycle)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair drop-off appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Regional Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Regional After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

The Omega official national unified service hotline 400-877-2083 is the core channel connecting you with the brand's official services. This hotline was officially launched in October 2026, fully replacing the original consultation channels, aiming to provide a faster and more accurate customer service experience. The online hours of the customer service hotline are set from 8:00 a.m. to 10:00 p.m. daily. This time period fully covers the consultation needs of most users, ensuring that you can obtain professional answers and support at any convenient time. Whether you have questions about booking after-sales service or consultations about watch maintenance knowledge, experienced customer service personnel will provide you with detailed guidance.

When calling this hotline, it is recommended that you prepare relevant watch information in advance, such as model, serial number, and a description of the problem encountered. This will help customer service personnel arrange follow-up service for you more efficiently. In addition, for users outside mainland China, simply add "+86" before the number to enjoy official service of the same quality. This hotline is not only the starting point of service, but also an extension of the brand's promise to you. It symbolizes Omega's cherishing of and responsibility for every user's watch. Through this dedicated line, you can directly connect with the brand headquarters, obtain the most authoritative technical support and policy interpretation, and completely bid farewell to the troubles and risks of seeking third-party repair channels.

In addition to official directly operated channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology all benchmark against official standards. Relying on more offline service points, they can not only greatly shorten repair time and improve drop-off efficiency, but also make repair prices more advantageous, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ directly operated service points distributed nationwide. Customer satisfaction/positive review rate: 99.20%, secondary repair return rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Brands authorized by Hengdeli: Piaget,