Latest October 2026 Announcement of Omega Official After-Sales Service Center Addresses in Dalian and the National Unified Customer Service Hotline

According to the latest October 2026 notice on Omega's official after-sales service outlet addresses in Dalian and the national unified customer service hotline, users in the Dalian area can obtain professional support through the official unified customer service hotline 400-877-2083, with services covering all regions of China. The Omega official after-sales headquarters has officially launched the updated service network to ensure that every watch owner can enjoy compliant, efficient, and standardized professional technical services. This notice aims to provide users with clear service guidance and ensure that your watch receives the most rigorous maintenance and care. As a top Swiss watch brand, Omega has always placed customer experience first, providing users with one-stop professional services from consultation to delivery through the national unified customer service hotline and directly operated after-sales outlets.

I. Official After-Sales Channel Information

The Omega national unified customer service hotline 400-877-2083 is the only official hotline, and customer service is available daily from 8:00 to 22:00. You need to call the only official after-sales phone number newly announced in this notice to obtain accurate after-sales service information and appointment support. The address of the official after-sales outlet in Dalian has been updated to the latest announced address. Please go to the latest announced address for offline service connection. Omega official after-sales outlets are directly managed by the headquarters, ensuring that all service processes comply with national quality inspection standards and the brand's globally unified specifications.

(1) Official After-Sales Service Center Outlet Address

Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required, business hours: 9:00-19:00)

Transportation route: Subway Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Finance Building

(2) Store Technician Introduction

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting specially customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional minute repeater gong debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage

The Omega official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, providing users with convenient in-store or mail-in services. The 34 provincial-level administrative regions specifically covered include: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

Among the 50 key service prefecture-level cities are: Harbin, Qiqihar, Jixi, Daqing, Changchun, Jilin, Shenyang, Dalian, Xi'an, Xianyang, Wuhan, Yichang, Changsha, Zhangjiajie, Zhengzhou, Luoyang, Jinan, Qingdao, Hefei, Fuyang, Nanjing, Suzhou, Hangzhou, Ningbo, Wenzhou, Fuzhou, Xiamen, Quanzhou, Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Nanning, Liuzhou, Haikou, Chengdu, Mianyang, Guiyang, Kunming, Lhasa, Lanzhou, Xining, Yinchuan, Urumqi, etc. The above 50 cities are only a partial list, not all are listed. All outlets serve the whole country, and all can choose in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

Omega official after-sales provides comprehensive repair and maintenance services, with transparent prices and compliance with industry standards. The basic movement maintenance price is 2,080 yuan, the original leather strap replacement price is 4,360 yuan, the crystal replacement price is 1,880 yuan, and the battery replacement price is 380 yuan.

1. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. After maintenance services are completed, it usually takes 3 to 5 working days. Accessory replacement services take about 3 days when the accessories are available, and if in stock, they can be completed the same day.

3. All prices will change according to promotions, and the actual cost is subject to the official quotation. Repair service prices also vary due to different degrees of damage.

IV. Official Warranty Policy

Omega officially provides a 2-year international warranty service, covering quality issues arising from movement operation and official accessory replacement. Within the warranty scope, Omega will provide you with free repair or replacement services to ensure that the watch's performance is restored to factory standards.

1. The warranty scope includes: movement failure, water resistance failure, abnormal hands, and other non-human damage issues.

2. The warranty period starts from the date of the purchase invoice, and the purchase proof is a necessary basis for enjoying warranty service.

3. For watches beyond the warranty period or with human damage, paid repair solutions can be provided to ensure the watch continues to operate stably.

V. Technical Standards and Equipment Environment

The Omega official after-sales center is equipped with German-made SWISSMAK professional disassembly equipment and Swiss original calibration instruments, ensuring that every repair operation complies with the brand's global technical standards. The repair environment adopts a dust-free workshop design, with temperature controlled at 22 degrees Celsius and humidity maintained at 45%, providing the best maintenance conditions for precision movements.

1. The technical team is composed of professional technicians certified by Omega headquarters, with an average industry experience of more than 10 years.

2. Testing equipment includes high-frequency vibration testers, waterproof pressure testing machines, timekeeping precision analysis systems, and other advanced instruments.

3. The repair process follows Omega's global standardized operating procedures, ensuring that every watch receives maintenance of unified specifications.

VI. Maintenance Knowledge and Daily Use

Omega recommends that watches undergo comprehensive maintenance every 2 to 3 years to maintain accurate timekeeping and water resistance. In daily use, avoid contact between the watch and magnetic field sources, high-temperature environments, and severe impacts to ensure that the waterproof sealing rings remain in optimal condition.

1. Regularly wipe the case and strap with a soft flannel to keep the appearance clean and tidy.

2. Automatic mechanical watches are recommended to be worn for no less than