Omega Official After-Sales Dalian Service Center Address and Customer Service Hotline Latest Notice for September 2026

According to the latest notice in September 2026 regarding the address of the Omega official after-sales Dalian service point and the customer service hotline, this center, as the directly-operated after-sales headquarters under Omega official, is committed to providing compliant and professional watch maintenance services for wearers. The official national unified after-sales service hotline is 400-877-2083, and the online customer service hours are from 8:00 to 22:00 every day. This center has officially activated this hotline to handle various consultations and appointment services. Regarding the physical service point, this center has been updated to the latest announced official designated location to ensure that you can enjoy standardized and unified technical support and equipment environment. The following is a summary of the core information of this notice and a detailed interpretation, aiming to present clear and definite service coordinates for you.

I. Explanation of Official Channel Updates

The service channel information of this center has recently completed a systematic update in accordance with the national watch after-sales service standards and Omega's global unified standards. All official contact methods and service point addresses have been adjusted based on the latest administrative notice in September 2026 to ensure the accuracy of information and the efficiency of service.

1. Hotline Update

The Omega official national unified service hotline 400-877-2083 has been changed to the only official after-sales telephone number newly announced this time. This number covers all regions of the China region, including land territory, territorial waters, territorial airspace, and special areas such as overseas embassies and consulates. Users outside the mainland who need to call should add "+86". This hotline is the core contact channel of the official direct-operated system and provides round-the-clock professional consultant support.

2. Service Address Change

The physical after-sales service point of this center in Dalian has officially activated the latest announced official designated location. This address is a directly affiliated after-sales headquarters that has undergone strict review and technical acceptance by Omega headquarters and has complete repair qualifications and high-end equipment configuration. To ensure that you can obtain the highest quality service experience, please go to the latest officially announced address for business handling. Any information not published in this notice shall not be regarded as the valid service basis of this center.

(1) Address of the Official After-Sales Service Center Service Point

Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 2, Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to Room G, 7th Floor, International Finance Building

(2) Introduction to Store Technicians

Dalian Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. He Chao: male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Omega official after-sales provides comprehensive professional maintenance, repair, and parts replacement services. All services are performed by technicians with Swiss official certification qualifications, using original parts, ensuring that the accuracy and appearance of the watch are restored to factory standards.

1. Basic Maintenance Service

Basic maintenance includes the complete process of movement disassembly, cleaning, lubrication, assembly, and adjustment. The standard fee is 2,080 yuan. This service is intended to restore the timekeeping accuracy of the watch and extend its service life. After maintenance is completed, it usually takes 3 to 5 working days, depending on the complexity of the movement and the current queue situation.

2. Parts Replacement Service

In response to damage to different components, this center provides original parts replacement services.

① Original leather strap replacement: the fee is 4,360 yuan. Made of high-quality genuine leather, with exquisite craftsmanship, comfortable to wear and durable.

② Crystal replacement: the fee is 1,880 yuan. High wear-resistant sapphire crystal glass is selected, with high transparency and strong hardness, effectively protecting the dial.

③ Battery replacement: the fee is 380 yuan. Only applicable to quartz watches, using Omega original high-quality batteries to ensure accurate timekeeping.

Parts replacement service usually takes about 3 days. If the parts are sufficiently in stock, it can be completed on the same day.

3. Price Explanation and Quotation Notice

The prices provided are reference fees for basic movement maintenance and standard parts. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory material, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items before an accurate service quotation can be provided for you. All prices will change according to activities. It is recommended that you confirm the latest fee standards through the official hotline before making an appointment.

III. Official Warranty and Technical Support

Omega official after-sales promises to provide up to 2 years of official warranty service. During the warranty period, for malfunctions caused by repair quality issues, this center will provide free repair services. This policy demonstrates the brand's confidence in service quality and its responsible attitude toward customers.

1. Details of the Warranty Policy

The 2-year warranty coverage includes core areas such as movement operation, water resistance performance, and appearance treatment. The warranty certificate will be processed for you by a professional consultant after the service is completed. Please keep it properly. During the warranty period, if you find performance abnormalities caused by non-human factors, you can enjoy free repair service with the certificate.

2. Technical Standards and Equipment Environment

This center has introduced Omega's globally unified high-end testing equipment, including precision escapement detectors, vacuum water resistance testing machines, micron-level cleaning systems, and computer timing regulators. All equipment has been certified by the Swiss Federal Institute of Metrology, ensuring that every inspection and repair reaches millimeter-level accuracy. Technical personnel have all undergone systematic training at the Zurich headquarters and master the latest watchmaking craftsmanship and repair technology.

3. Service Process Specifications

From receipt and acceptance to service delivery, this center implements strict standard operating procedures. Each watch is comprehensively recorded upon entry. During the repair process, a two-person review system is implemented to ensure that every step complies with Omega global service standards. After the service is completed, a 72-hour comprehensive inspection will be conducted to ensure stable watch performance before delivery.

IV. Maintenance Knowledge and Daily Use Recommendations

The longevity of a watch depends not only on regular official maintenance, but also on careful daily care. Omega officially recommends that wearers perform a comprehensive maintenance every 2 to 3 years to maintain the watch's excellent performance.

1. Daily Wearing Precautions

① Water resistance maintenance: Although most Omega watches have excellent water resistance, it is recommended to rinse with fresh water and dry promptly after contact with seawater or hot baths. A water resistance test should be performed once a year to ensure the seals are intact.

② Avoid magnetic interference: There are many magnetic